Conflict Resolution Series
Tutor: Rita Choy
Conflict and differences are a part of life. Dealing with conflict can be confronting, stressful and disruptive to people and those around them.
This course offers a basic understanding of what conflict is and how it arises. In addition, each term focuses on specific skills that are essential to resolving conflict constructively, resulting in sustainable outcomes, reducing avoidable stress and anxiety caused by differences, and preserving relationships that lead to contentment in life.
Examples of skills this series focuses on include active listening, effective communication skills, negotiation, and emotional intelligence. Through a series of interactive workshops, this course offers a safe environment for attendees to share individual experience and discuss practical strategies to manage behavioural and personality differences.